To learn more about SavedBy's Policies, please click here: https://savedby.io/policies
SHIPPING
To ensure optimal customer satisfaction, we handle all of our fulfillment in-house from our location in Los Angeles, CA.
Our shipping policy is comprised of two parts:
1) Fulfillment
2) Carrier Delivery
FULFILLMENT
All orders placed before 3pm PST Monday-Friday are guaranteed to ship same day of receipt.
If an order is placed after 3pm PST Monday-Friday, it will be fulfilled the following day, including expedited services (Next Day Air, etc.)
If an order is placed on a weekend, it will be fulfilled Monday, including Expedited services (Next Day Air, etc.)
We ship to all 50 U.S. states and follow the standard methods available by USPS & UPS.
We currently do not ship to APO or FPO address. Orders that contain a different shipping address from billing address may be subject to review, in which case the customer will be contacted. This can delay shipping time. We cannot guarantee same day expedited shipping when an order is placed on hold for review.
Tax rate is based on the shipping address and not the billing address.
CARRIER DELIVERY
Shipping Method (limited options are available depending on the destination Service Delivery Time)
- UPS Ground 1-5 business days (Typically by end of day)
- UPS Next Day Air 1 business day (Typically by end of day)
In the U.S. USPS observes the following holidays:
- New Year's Day
- MLK Jr. Day
- Washington's Birthday
- Memorial Day
- Independence Day
- Labor Day
- Columbus Day
- Veteran's Day
- Thanksgiving
- Observance of Christmas
INTERNATIONAL ORDERS
We will ship the products to the address you provide, however, we cannot be responsible for any customs restrictions, tariffs, or other regulations that may apply in countries outside the United States. If you have any questions, we encourage you to check with your customs office to ensure whether your country allows the shipment of products you would like to order.
Most orders make it through Customs, however, if the package is seized by Customs Officials, we cannot issue you a refund unless all products are returned to us in their original condition with the tamper-resistant seal intact. Also, if the package is returned to us by Customs Officials, you are still responsible for any shipping charges. You pay actual shipping charges based on the weight of the package and handling costs. Any duties or taxes that may apply are your responsibility.
RETURNS
We want our customers to have a positive experience with our product so please contact us if you have questions on how to optimize the effects at https://www.thesouldrops.com/pages/contact-us
Only unopened bottles with the tamper-resistant seal intact can be accepted for return. For returns please email us at info@souldrops.net with your name, order number and the reason for the return.
You will be responsible for paying the return shipping costs. Shipping costs are non-refundable. Your refund will be issued upon receiving the returned unopened sealed bottles. The cost of shipping will be deducted from your refund.
Our return address is as follows:
Soul Drops
292 S La Cienega Blvd, suite #207B, Beverly Hills CA 90211.
If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.
*Please be advised that all purchases made from 03/19/2024 onwards are considered final. As such, we will not be able to accept returns, process refunds, or offer exchanges for any items purchased. We encourage our customers to review their orders carefully before completing their purchases.